Quality of E-Services of University Libraries in Kerala

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dc.contributor.authorHaneefa, Mohamed
dc.date.accessioned2017-08-08T06:13:36Z
dc.date.available2017-08-08T06:13:36Z
dc.date.issued2017-08
dc.description.abstractThe purpose of this study is to assess the quality of e-services of university libraries in Kerala. SERVQUAL questionnaire was used to elicit responses on a five-point Likert Scale to measure both the expectations and perceptions of the users of the libraries. The analysis shows that the perceived quality of e-services of the university libraries in Kerala is low. The analysis got negative gap scores. The study concludes that e-services of the university libraries in Kerala are not up to the expectations of their users. This study can be generalized and will be useful for librarians to plan, design and implement e-services in the libraries.en_US
dc.identifier.isbn978-93-81232-07-1
dc.identifier.urihttps://ir.inflibnet.ac.in/handle/1944/2072
dc.language.isoenen_US
dc.publisherINFLIBNET Centreen_US
dc.subjectE-Servicesen_US
dc.subjectE-Resourcesen_US
dc.subjectLibrary Servicesen_US
dc.subjectService Qualityen_US
dc.subjectUniversity Librariesen_US
dc.subjectSERVQUALen_US
dc.titleQuality of E-Services of University Libraries in Keralaen_US
dc.typeArticleen_US

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