Quality of E-Services of University Libraries in Kerala
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Date
2017-08
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Publisher
INFLIBNET Centre
Abstract
The purpose of this study is to assess the quality of e-services of university libraries in Kerala.
SERVQUAL questionnaire was used to elicit responses on a five-point Likert Scale to measure both
the expectations and perceptions of the users of the libraries. The analysis shows that the perceived
quality of e-services of the university libraries in Kerala is low. The analysis got negative gap scores.
The study concludes that e-services of the university libraries in Kerala are not up to the expectations
of their users. This study can be generalized and will be useful for librarians to plan, design and
implement e-services in the libraries.
Description
Keywords
E-Services, E-Resources, Library Services, Service Quality, University Libraries, SERVQUAL