Evaluation of IT Based Services on The Basis of User Requirements and Satisfaction : A Case Study of University Libraries of Karnataka State

Abstract

An attempt has been made in the present study to evaluate the attitudes of faculty members, research scholars and PG students towards the adequacy of infrastructure, resources and quality of IT based services rendered in the university libraries of Karnataka State. In this study, the mode of collection of data, its presentation, analysis, and interpretation is also presented. The data for this study has been collected through two different sets of questionnaires. To make an evaluation of IT based services, it is important to know the views of both the receivers(users) and the providers(facilitators) of services – namely the users and the librarians. Often the providers’/facilitators’ views and opinions are conspicuous, and attempts are made to bring their view points to the surface, hence, this study has distinctly attempted to involve the university librarians as facilitators of information services. The other questionnaire is obviously administered to users who are at the receivers’ end.