Using Libguides/Research Guide to Enhance Personalized Service in Academic Library

Abstract

From pathfinders to modern guides, Libraries are adopting different tools and technologies to provide quality service to its user. The growth of quantum of information & the weak paid ranking of search engines is creating a big challenge for the user to access relevant information. Library, as the guardian of the knowledge, has the potential to serve using different technologies. However, it needs extensive cooperation and collaboration from its user community. The library can guide the users if they understand the user queries, academic structure, research needs and information seeking modes. Library personalized service is user-centric service. It aims to personalize the content and serve in such a way that could assist users in getting relevant information and gain maximum user satisfaction. The paper has highlighted the process of personalized service, and how Libguides can be a useful platform for a library in achieving user satisfaction. It has also mentioned the primary personalized feature of libguides software.