Total Quality Management of University Libraries in India

Abstract

Total Quality Management (TQM) is a system of continuous improvement employing participative management and centred on the needs of customers. TQM principles are yet to be applied in the libraries of India. It involves management responsibility, personnel and material sources and a quality system structure. The author discusses how the Quality Circle. a new approach to library management, can be adopted to achieve success in the library operations and programmes. Implementation of TQM in the university libraries is discussed and a TQM-MODEL is suggested to bring a total quality approach for a customer-focused library. TQM aims at introducing a new cultural change which is likely to bring about greater participation of the employees in information management activities in the university libraries.