Performance of Internet Service providers : VSNL VIS-A-VIS STPI

Abstract

Paper projects the performance of the Internet Service Providers (ISP), especially the leased line connectivity extended from the institutions of Government of India i.e., Software Technology Parks of India (STPI) established under the Ministry of Information Technology and Videsh Sanchar Nigam Ltd., (VSNL) established under the Ministry of Communication. Emphasis is laid on the leased line Internet connectivity being extended to the academic institutions and private industrial establishments in Mysore City. Also highlighted are the various issues concerned with hardware and passive component requirements, including the comparison of cost factor. The data /information provided here are based on the empirical studies and experiences gained in both the cases over the past 3 years. Also depicted are the comparison of certain issues of terms and conditions quoted by both the ISPs, while extending the services. More than anything, the effectiveness of services and the customer satisfaction in attending to the work of installation and follow-up services are compared. The merits and demerits in getting the Internet connectivity through the local data circuit maintained by the BSNL (DoT) and the radio waves from the earth station are examined.