Measuring the Quality of Services in Maulana Azad Library, AMU, Aligarh: A Study

Abstract

‘Quality’ means the measured standard of something against other similar kind of things or the strength of excellent of something. Here quality is customer satisfaction or the satisfaction of the users of the library services. As user satisfaction is becoming a motto of many academic libraries in the world, quality becomes an indispensable requirement of library services in order to satisfy the users. The fundamental aim of this paper is to measure the perception of the users/readers of Maulana Azad Library with regard to quality of service provided to them and how institution is accomplished in delivering such kind of services. The study is carried out among the students of the Aligarh Muslim University, Aligarh. The data were collected through a LibQUAL+ instrument to measure the quality services. This article also includes the planning, implementation and maintenance of the quality management service by the library.