Quality of E-Services of University Libraries in Kerala

Please use this identifier to cite or link to this item: http://ir.inflibnet.ac.in/handle/1944/2072

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DC Field	Value	Language
dc.contributor.author	Haneefa, Mohamed	-
dc.date.accessioned	2017-08-08T06:13:36Z	-
dc.date.available	2017-08-08T06:13:36Z	-
dc.date.issued	2017-08	-
dc.identifier.isbn	978-93-81232-07-1	-
dc.identifier.uri	http://hdl.handle.net/1944/2072	-
dc.description.abstract	The purpose of this study is to assess the quality of e-services of university libraries in Kerala. SERVQUAL questionnaire was used to elicit responses on a five-point Likert Scale to measure both the expectations and perceptions of the users of the libraries. The analysis shows that the perceived quality of e-services of the university libraries in Kerala is low. The analysis got negative gap scores. The study concludes that e-services of the university libraries in Kerala are not up to the expectations of their users. This study can be generalized and will be useful for librarians to plan, design and implement e-services in the libraries.	en_US
dc.language.iso	en	en_US
dc.publisher	INFLIBNET Centre	en_US
dc.subject	E-Services	en_US
dc.subject	E-Resources	en_US
dc.subject	Library Services	en_US
dc.subject	Service Quality	en_US
dc.subject	University Libraries	en_US
dc.subject	SERVQUAL	en_US
dc.title	Quality of E-Services of University Libraries in Kerala	en_US
dc.type	Article	en_US
Appears in Collections:	CALIBER 2017:Chennai

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