User Perception and Expectation from University Libraries: A Case Study among Student Community at Tripura

Abstract

In the present era, library and information services can also be provided through online mode and thus libraries have become more user-friendly and more interactive. This makes library professionals capable enough to provide real-time services using ICT and Social media tools and services. Social Networking Sites (SNS) or Social Media have given us enormous capability to provide services in real-time. The present study was carried out for the purpose of knowing the awareness and preference of Social Media particularly to the Library Users belong to differentUniversities in Tripura. The sample of the study comprises of mainly graduate and post-graduate students.Survey method has been adopted for conducting this study. The paper highlights the important findings in respect of the awareness and preference of Social Networking Sites. It also highlights the usage pattern of Social Media by the student community. Further, the paper also described the changing pattern or changing expectation from library services by them; which leads to find out the possibilities for the usage of Social Mediaor Social Networking Site’s for library extension services.