Maximising the Value and Return on Investment (ROI) of Special Libraries: A Case Study of INMAS Library

Abstract

The paper examines the concept of return on investment (ROI) in the context of special libraries. The aim of ROI is to establish a relationship between the special library and its host institution that could be expressed in quantifiable terms and which would satisfy administrators and demonstrate the library’s economic value to the institution. The value of a library to its parent institution is difficult to measure. Many different methods have been used to measure value, including return on investment (ROI), contingent valuation, and other explicit and implicit measures — essentially derived from library services and user satisfaction. This article describes major functions, activities and services of the INMAS library. It briefly touches upon both print and e-resources subscribed by INMAS library. The article outlines activities undertaken by INMAS library which are leading to cost saving and cost recovery, thereby, increasing return on investment (ROI).This article elaborates on strategies used by INMAS library for effective promotion- for increased utilization of its resources, which shall in turn result in increased research output in form of various products and services and a better ROI. Lastly, this article outlines future endeavors of the INMAS library which shall ultimately result in increased for the library.