Gamage, Ruwan2004-08-022010-04-082004-08-022010-04-082003-02https://ir.inflibnet.ac.in/handle/1944/245This is only an AbstractToday, not only business organisations, but also service organisations eye on enhancing their customer care strategies. Libraries are no exceptions. Library automation has made this task easy. This article examines how a Sri Lankan University Library has managed to cope with the issue. Also, this looks which customer care features Libsys automation software package has and how these could be further developed.4562 bytesapplication/pdfenLibrary AutomationCustomer Care SystemLibrariesLibsys automation software packageArticle