User’s Satisfaction of Services, Resources and Facilities of Guru Nanak Dev University Library: A Survey
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Date
2012-03-03
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INFLIBNET Centre
Abstract
Evaluating the effectiveness of libraries is the need of the day. In order to keep up with current
trends, libraries must constantly evaluate its services. Evaluating through user is result based because
users can suggest effective measures to improve the existing services/facilities in libraries A survey
in the form of questionnaire has been done among the students and research scholars of Guru
Nanak Dev University. About 120 questionnaire were distributed to users and received back 111
questionnaire. Among these were 61 male and 50 women. This study will help to improve the library status.
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Keywords
University Library, User Satisfaction, Library Services