Measuring the Quality of Services in Maulana Azad Library, AMU, Aligarh: A Study
Loading...
Date
2017-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
INFLIBNET Centre
Abstract
‘Quality’ means the measured standard of something against other similar kind of things or the
strength of excellent of something. Here quality is customer satisfaction or the satisfaction of the
users of the library services. As user satisfaction is becoming a motto of many academic libraries in
the world, quality becomes an indispensable requirement of library services in order to satisfy the
users. The fundamental aim of this paper is to measure the perception of the users/readers of Maulana
Azad Library with regard to quality of service provided to them and how institution is accomplished
in delivering such kind of services. The study is carried out among the students of the Aligarh Muslim
University, Aligarh. The data were collected through a LibQUAL+ instrument to measure the quality
services. This article also includes the planning, implementation and maintenance of the quality
management service by the library.
Description
Keywords
Quality Service, University Libraries, Libqual+, Maulana Azad Library