Browsing by Author "Gamage, Ruwan"
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Item Introducing a Library Automation Package as a Customer Care System(INFLIBNET Centre, 2003-02) Gamage, RuwanToday, not only business organisations, but also service organisations eye on enhancing their customer care strategies. Libraries are no exceptions. Library automation has made this task easy. This article examines how a Sri Lankan University Library has managed to cope with the issue. Also, this looks which customer care features Libsys automation software package has and how these could be further developed.