Towards Quality Assurance in Reader Services in a Digital Era: A Case Study of Himachal Pradesh University Library Readers Survey

Abstract

This study presented was undertaken, to determine the quality of availability and usage of library services by users at Himachal Pradesh University, at the behest of Internal Quality Assurance Cell of the University. The main goal of this study was to pave way for assuring the quality of library services and to initiate improvement of services through administrative action where scope of improvement is indicated by the analysis of the data.Data were collected using well-framed questionnaire, based on Delphi method, from192 users of library including teachers, research scholars, post graduate students and under graduate students. Findings indicate that the majority of the users are satisfied with the reader services provided by library. It was found that users lack awareness about availability of e-resources in the library However, training and guidance in the use of library resources particularly e-resources and services is necessary to help users to meet their requirements and aspirations to march ahead in the digital world.