Total Quality Management in Libraries - A Perspective Approach

Abstract

The paper highlights about the importance of total quality management in libraries. It is an view that the condition which challenged in libraries of Total Quality Management are very much prevalent here. It is not, however, clear if library managers are effecting the necessary changes to satisfy their clients. In the face of these challenges it is now time for libraries to exhibit that they are valuable to the continued survival and sustenance of their organizations. This can be done best by activity management. Therefore, it is a “system of continuous improvement employing participative management centered on the needs of customers”. Key components of TQM are employee involvement and training, problem solving teams, statistical methods, long term goals and thinking and recognition that the system, not people produces inefficiencies. It is a systematic process, which focuses on understanding customer needs and improving customer services.