Re-engineering of Systems and Services of Selected Technical Institute Libraries in Assam: A Qualitative Study

Abstract

The purpose of the paper is to touch upon the basic principles and importance of re-engineering and its impact on quality management of libraries in some selected technical institutes of Assam in aspects of users’ satisfaction. Libraries have always had the ability to respond to the challenges of technology, from the printing press of the middle age to the print explosion of 20th century and to the digital ‘print’ of today. With the changing world ICT plays a dominant role in today’s library and information centers. But the academic libraries of Assam especially in technical institutions except few are lagging behind. Explains the status of re-engineering of some major libraries and their services lacuna. Suggests some remedial measures for improvement in the context of digital environment. The paper provides ideas how a quality system can be established through re-engineering of library setup and services.