Dash, Jyotirmoy(Inflibnet center, February 28, 2008)
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Abstract:
The paper highlights about the importance of total quality management in libraries. It is an view that
the condition which challenged in libraries of Total Quality Management are very much prevalent
here. It is not, however, clear if library managers are effecting the necessary changes to satisfy their
clients. In the face of these challenges it is now time for libraries to exhibit that they are valuable to
the continued survival and sustenance of their organizations. This can be done best by activity
management. Therefore, it is a “system of continuous improvement employing participative
management centered on the needs of customers”. Key components of TQM are employee
involvement and training, problem solving teams, statistical methods, long term goals and thinking
and recognition that the system, not people produces inefficiencies. It is a systematic process,
which focuses on understanding customer needs and improving customer services.