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Abstract:
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Information and Communication Technologies (ICT) are simultaneously the cause and the effect in the growth of knowledge. For this reason, they play an important role in Knowledge Management (KM) but do not constitute a panacea and their establishment must be accompanied by determining actions on the part of management. Unlike some choices of implementation solutions, the selection of Knowledge Management( KM) tools cannot make do with a compartmentalized classification according to the functions of the software. It is more a question of relying on a global vision of the organization rather then focusing on software categories that are not always stripped in effects. This vision must be connected to an infrared image, pointing to knowledge flows as well as to obstacles to their diffusion, from which optimization, classical domains, these solutions must be based on organizational, human and sometimes technological actions, build with coherence. |