With the ongoing process of globalization and spurt in knowledge activities, the demand for information
has been steadily growing in all the spheres of economy. The information systems and services that
provide speed and convenience will survive and thrive as such systems and services will be preferred by
users in a growing competitive world. The paper also discuses the impact of ICT on libraries and user
communities besides talking about the electronic information services scenario and the challenges facing
information users. Continuous developments in ICT have facilitated real-time access to global
information, though paradoxically problems related to deluge of information and uninhibited access to
information for user communities have also emerged. This paper highlights the Indian scenario and
reports two kinds of user studies conducted by the author pertaining to the conventional information
usage settings and electronic information environment. These studies depict that information usage in
India in both these environments is generally tardy and points out the reasons for the same. The study
reflects the fact that information collection also depends on the initiative of users. Presents two cases
where information users have put in a herculean effort to collect information and maintain the same in
the form of personal information files. The conclusion focuses on the considerable work and effort
needed in the country for imparting literacy, computer literacy and information literacy for preparing and
powering the masses for the construction of a knowledge based society.