Introducing a Library Automation Package as a Customer Care System
| Title: | Introducing a Library Automation Package as a Customer Care System |
| Author: | Gamage, Ruwan |
| Abstract: | Today, not only business organisations, but also service organisations eye on enhancing their customer care strategies. Libraries are no exceptions. Library automation has made this task easy. This article examines how a Sri Lankan University Library has managed to cope with the issue. Also, this looks which customer care features Libsys automation software package has and how these could be further developed. |
| Description: | This is only an Abstract |
| URI: | http://hdl.handle.net/1944/245 |
| Date: | 2003-02 |
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|---|---|---|---|
| cali_76.pdf | 4.562Kb |
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