Introducing a Library Automation Package as a Customer Care System
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Date
2003-02
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
INFLIBNET Centre
Abstract
Today, not only business organisations, but also service organisations eye on
enhancing their customer care strategies. Libraries are no exceptions. Library
automation has made this task easy. This article examines how a Sri Lankan University
Library has managed to cope with the issue. Also, this looks which customer care
features Libsys automation software package has and how these could be further
developed.
Description
This is only an Abstract
Keywords
Library Automation, Customer Care System, Libraries, Libsys automation software package