| dc.description.abstract |
Paper projects the performance of the Internet Service Providers (ISP), especially the
leased line connectivity extended from the institutions of Government of India i.e.,
Software Technology Parks of India (STPI) established under the Ministry of Information
Technology and Videsh Sanchar Nigam Ltd., (VSNL) established under the Ministry of
Communication. Emphasis is laid on the leased line Internet connectivity being extended
to the academic institutions and private industrial establishments in Mysore City. Also
highlighted are the various issues concerned with hardware and passive component
requirements, including the comparison of cost factor. The data /information provided
here are based on the empirical studies and experiences gained in both the cases over the
past 3 years. Also depicted are the comparison of certain issues of terms and conditions
quoted by both the ISPs, while extending the services. More than anything, the
effectiveness of services and the customer satisfaction in attending to the work of
installation and follow-up services are compared. The merits and demerits in getting the
Internet connectivity through the local data circuit maintained by the BSNL (DoT) and
the radio waves from the earth station are examined. |
en_US |