Munshi, Usha Mujoo; Garg, Sanjay(INFLIBNET Centre, March 3, 2012)
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Abstract:
The present paper endeavours to focus on the current structure of Library as a dynamic organization
that transcended from the earlier unit culture to the present global culture. This transitional
transformation is attributed to the splendid changes being brought about by the information and
communication technology to the domain of the information management and dissemination. Further,
the true culture of libraries as a social and participatory place has been buttressed in the electronic
environment by the developments in the web technologies and tools. The paper in an attempt to
showcase the application of web 2.0 tools as add-on technology for rendering participatory knowledge
services by the libraries, focuses on some of these tools with special reference to virtual reference services. While concluding it is pointed out that the profession in general, claims a long history of
effectively recognizing user’s needs and then applying that user knowledge towards service delivery
schema which completely address those needs.