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Abstract:
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The libraries have been posed with a serious challenge to present evidence justifying the value of
the services they offer, as well as for planning and decision-making about the future for its cost
effectiveness. Attempts have been made to present the issues that can affect the success with
which librarians can extend virtual reference services in an academic environment. Virtual reference
services is no more complex than the other types of library and information services, may be at the
beginning it may take time to use this sort of e-services but in due course of time this would yield
fruitful result |