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Abstract:
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Web based resources have become increasingly important to the Academic community
where the thrust is on on-going Research, Time bound projects and Consultancy. With
information being added at a tremendous rate on the Net it becomes difficult to find the
required information easily. The expectations from the users are its services. From the
library and the librarian’s point of view the services should reflect the users quest for
information. Services are the strength of any Library as they are no longer mere store
houses. Reference service is one service that still retains its content, glory and importance.
Reference service concerns with the internal and external resources through the Internet
and other networks. These services are provided not only personally but also through
electronic means. Most users go for a Google search still thinking how could the search
strategy be better. Most times the answers lie in their Libraries without them knowing. A
module E-Ref Desk on the lines of Ask a Librarian is designed to answer such queries. |