Trends in Reference and Information Services in The Electronic Era: A Case Study of A C Joshi Library, Panjab University, Chandigarh

Abstract

This paper discusses the changing nature of reference and information services in the modern electronic era and how the various technological developments in libraries have led to the emergence of new service paradigms. Electronic access to information is transforming both the concept of future libraries and the way in which reference librarians are disseminating the information services. This paper also describes the nature of reference services being provided in Panjab University Library in the context of changing technologies. The wide availability of electronic information and access to databases, full-text periodicals, etc. have further enabled the library to offer customized electronic reference services to their users that increases both the richness of these services and the number of users getting benefited from these.