Browsing PLANNER 2007 by Subject "Total Quality Management"
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Thakuria, Pranjit Kumar (INFLIBNET Centre, December 7, 2007)[more][less]
Abstract: The library services have changed very fast in the last twenty years. Nowadays, electronic resources, networks and the World Wide Web represent a large portion of the library services. The librarians must manage staff, information in several supports, and technical activities to produce quality services. Quality services means resources and services, which satisfy users’ expectations and perceptions. It is very clear that librarians must use management tools to run the library services. These tools such as TQM, SERVQUAL, LibQUAL help them to assess services, to make decisions, to improve services and to achieve a better quality. The networked environment offers libraries’ challenges and opportunities in a number of areas including management, services, and collection development. The main objective of this paper is to describe and identify the issues meriting attention by the library professionals to gear up the library product and services so that user communities get satisfied coming to library. URI: http://hdl.handle.net/1944/1370 Files in this item: 1
46.pdf (55.78Kb) -
Chandel, A S; Thabah, Jacqueline (INFLIBNET CENTER, December 7, 2007)[more][less]
Abstract: Paper discusses the various indicators of assessing quality of the library services giving emphasis on input processing activities mainly responsible for quality products. Asserting that quality of output primarily based upon quality of input given by the library staff, therefore suggests that more weightage should be given to acquisition, content analysis, professional aptitude, maintenance etc rather than merely measuring the level of users satisfaction . Concludes, endorsing 5th point out of 14 points of Deming to improve constantly and forever the system of production (preparing documents for use) and services applicable to libraries to bring changes in the existing scenario. URI: http://hdl.handle.net/1944/1070 Files in this item: 1
24.pdf (55.41Kb)
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