If there is any place that makes the library a true global hub of information, it is the reference desk
or reference section, for this is the heart of librarianship, and it is here that innovative ideas need
to be incorporated in order to fulfill this purpose. This paper examines the various innovations in
reference service such as consortia and virtual reference service. It briefly describes these new
services along with the problems and solutions relating to them. It concludes that while it is
important to maintain traditional reference practices, it is also imperative to keep up with the times
and embrace new ideas in order to make the library the global hub of information.