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Abstract:
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As public access to the internet increases, libraries will receive more and more information
online, predominantly through email. Object of this paper is to check the current developing,
testing, and evaluating procedures and mechanisms that will enable libraries to work in
providing reference assistance over the Web to support patrons’ image information needs.
The user-centered project is based upon a successful model for digital reference practice
that has been widely embraced in the digital library community. This approach is expected
to yield new insight into users’ image seeking behavior that will help libraries to provide
transparent access to visual resources across collections and institutions. This article presents
an overview of the project and discusses the challenges involved in helping users find
appropriate images on the web. |