Easily accessible digital information has rapidly become one of the hallmarks of the Internet.
Online resources have surged in popularity as more individuals and organizations have
connected to the global network. Thousands of organizations have turned to Internetbased
information delivery as an effective and cost-efficient alternative to traditional
communication methods, and many have expanded their services further by interacting
with their users and responding to inquiries via the Internet. Digital reference services
provide subject expertise and information referral over the Internet to their users. This
paper provides an overview on transformation of traditional information services to digital
reference service.