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Abstract:
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Paper discusses the various indicators of assessing quality of the library services giving emphasis
on input processing activities mainly responsible for quality products. Asserting that quality of
output primarily based upon quality of input given by the library staff, therefore suggests that more
weightage should be given to acquisition, content analysis, professional aptitude, maintenance etc
rather than merely measuring the level of users satisfaction . Concludes, endorsing 5th point out of
14 points of Deming to improve constantly and forever the system of production (preparing documents
for use) and services applicable to libraries to bring changes in the existing scenario. |