Browsing INFLIBNET's Convention Proceedings by Subject "Total Quality Management"
Now showing items 1-4 of 4
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Thakuria, Pranjit Kumar (INFLIBNET Centre, December 7, 2007)[more][less]
Abstract: The library services have changed very fast in the last twenty years. Nowadays, electronic resources, networks and the World Wide Web represent a large portion of the library services. The librarians must manage staff, information in several supports, and technical activities to produce quality services. Quality services means resources and services, which satisfy users’ expectations and perceptions. It is very clear that librarians must use management tools to run the library services. These tools such as TQM, SERVQUAL, LibQUAL help them to assess services, to make decisions, to improve services and to achieve a better quality. The networked environment offers libraries’ challenges and opportunities in a number of areas including management, services, and collection development. The main objective of this paper is to describe and identify the issues meriting attention by the library professionals to gear up the library product and services so that user communities get satisfied coming to library. URI: http://hdl.handle.net/1944/1370 Files in this item: 1
46.pdf (55.78Kb) -
Natarajan, M; Koiry, Bishnu Prasad (INFLIBNET Centre, February 8, 2007)[more][less]
Abstract: This article deals with the knowledge management (KM) and its perspectives. The KM generation is discussed and in an industrial environment the vital importance of KM and its use by different models, methods and tools are discussed. The varieties of factors which are contributing to the growth of KM are given. Also discussed the KM in Library and information science environment with the changing profiles of the LIS professionals. The challenges faced by the librarians for providing quality library services, codifying the best practices and establishing KM systems (KMS) for providing support services are also discussed. The KM opportunities are emphasized with the need for next generation of KMS and the challenge for extracting tacit knowledge in an expanding environment. The key challenges for the managers and the opportunities of KM are discussed in detail. URI: http://hdl.handle.net/1944/530 Files in this item: 1
211-219(cal 07).pdf (302.3Kb) -
Chandel, A S; Thabah, Jacqueline (INFLIBNET CENTER, December 7, 2007)[more][less]
Abstract: Paper discusses the various indicators of assessing quality of the library services giving emphasis on input processing activities mainly responsible for quality products. Asserting that quality of output primarily based upon quality of input given by the library staff, therefore suggests that more weightage should be given to acquisition, content analysis, professional aptitude, maintenance etc rather than merely measuring the level of users satisfaction . Concludes, endorsing 5th point out of 14 points of Deming to improve constantly and forever the system of production (preparing documents for use) and services applicable to libraries to bring changes in the existing scenario. URI: http://hdl.handle.net/1944/1070 Files in this item: 1
24.pdf (55.41Kb) -
Dash, Jyotirmoy (Inflibnet center, February 28, 2008)[more][less]
Abstract: The paper highlights about the importance of total quality management in libraries. It is an view that the condition which challenged in libraries of Total Quality Management are very much prevalent here. It is not, however, clear if library managers are effecting the necessary changes to satisfy their clients. In the face of these challenges it is now time for libraries to exhibit that they are valuable to the continued survival and sustenance of their organizations. This can be done best by activity management. Therefore, it is a “system of continuous improvement employing participative management centered on the needs of customers”. Key components of TQM are employee involvement and training, problem solving teams, statistical methods, long term goals and thinking and recognition that the system, not people produces inefficiencies. It is a systematic process, which focuses on understanding customer needs and improving customer services. URI: http://hdl.handle.net/1944/1298 Files in this item: 1
44.pdf (75.52Kb)
Now showing items 1-4 of 4