Singha, Anuradha; Sabhapandit, Tonmay(INFLIBNET Centre, March 3, 2012)
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Abstract:
Reference and Information services are the most important and indispensable component of modern
library system. Internet has introduced new modes of communication and has extended the scope of
reference service to Digital Reference services to the users across the world. The academic library
reference service is undergoing a traditional to web based transition period. Modern reference
service is committed to render a client focused service to end users. This paper highlights the
emerging formats and models of modern reference service. Based on the literature review and
practical experience of us, new research directions are suggested, in which user, paraprofessionals
as well as librarians various interventions are integrated. An attempt has been made through this
article to notify the significance of Digital reference Services as well as web based reference service
in present IT environment and suggests the criteria for Planning and implementing Digital Reference
Services in libraries. This article highlights various issues related to digital reference service and its application aspects, also examines the various needs before its implications.