Sinha, Manoj Kumar; Rao, Y Venkata; Bhattacharjee, Jayanta(INFLIBNET Centre, February 8, 2007)
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Abstract:
Quality is a relative concept, closely linked to the level of user expectation and requirements. The relative nature of quality leads ultimately to excellence. Quality management includes effectiveness and efficiency rating, cost control, service assessment, user-oriented analysis. In the University system, libraries are the backbones to support the concept of quality academic functions. Unless and until, there is a quality approach in managing knowledge resources at library, it is difficult to expect quality of academic activities in university. In order to adapt to these new circumstances, universities are implementing new management procedures, and, for their part, university libraries are forced to make fundamental changes in order to conduct their business in line with managerial criteria. In this direction, an attempt has been made on Quality Management Model for Knowledge Resource Management and presented Assam University Library as a case study.