Gamage, Ruwan(INFLIBNET Centre, February NaN, 2003)
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Abstract:
Today, not only business organisations, but also service organisations eye on
enhancing their customer care strategies. Libraries are no exceptions. Library
automation has made this task easy. This article examines how a Sri Lankan University
Library has managed to cope with the issue. Also, this looks which customer care
features Libsys automation software package has and how these could be further
developed.